Condition evidence that exists before the claim.
Montage keeps a dated record of what a rental unit looked like and when. We are opening a small number of early conversations with carriers about what that record could do for underwriting and claims.
Early conversationsMost condition questions get asked after the loss.
Three points where the file runs thin.
Underwriting.
What is known about a habitational risk is often an application, a few exterior photos and a loss run.
Claims.
After a loss, separating new damage from old depends on what anyone can prove about the condition before.
Renewal.
Condition changes between inspections. The file rarely does.
What a condition record offers.
- Pre-loss condition
The unit, before anything happened.
A dated record of condition that already exists when a claim arrives.
- History
Change over time, not one snapshot.
Each walk adds to the unit's history, so condition can be read across months and years.
- Interior
Inside the unit.
Records are made in the unit itself, by people who are already there.
- Consistency
One form across a portfolio.
Every unit is recorded the same way, whoever did the walk.
- Integrity
A record no one can rewrite.
Entries are dated and kept as made, so the history holds up when it is questioned.
- Consent
Shared only by agreement.
Records are made with consent and reach a carrier only under written terms with the owner.
Montage keeps a permanent, dated record of a unit's condition that no one can rewrite. We show how it works in a briefing.
Three questions for carriers.
- Which underwriting or claims decisions would a dated interior record change?
- What form would the record need to arrive in to be useful to your teams?
- At what point in the policy cycle does it matter most: bind, renewal or first notice of loss?
Three reasons to talk now.
- SupplyThe record is being made anyway.
Managers are recording unit condition for their own reasons: deposits, inspections and repairs. The evidence a carrier needs is a by-product.
- EvidenceLoose photos are easier to doubt.
Images can now be edited or generated in seconds. A record that is dated when made and kept unaltered carries weight a loose photo no longer does.
- TimingEarly input shapes the record.
We are deciding now what a record contains and how it is shared. Carriers who talk to us early influence both.
Built for the real world.
People make the record.
A walk is done by a person who is already allowed in the unit, in plain view, at a time they choose.
Consent comes first.
Nothing is captured without the consent of the owner or resident responsible for the unit.
Terms in writing before work starts.
Who can see a record, how long it is kept and how it may be used are agreed up front. Read our approach.
Tell us what you would want from it.
We would like to hear how your underwriting and claims teams would use a record like this.